Big changes happening right now at Thomson–this notice to customers was just posted this morning on the always outstanding BUSLIB business librarians’ discussion group. I plan to follow up on this with an updated piece in The Information Advisor.
There’s always lots of shifting around of properties, products, and databases at Thomson, but this one sounds even more dramatic that usual. I imagine that just like newspaper and journal publishers, fee-based information databases like these have to be making radical adjustments in order to survive in the age of the Internet, and with Web 2.0, and this is one response.
On a similar theme, I’m planning on interviewing a key executive at Dialog over the next week or so to ask how that firm feels it is adjusting to the realities of research in the Internet age. I’ll post some excerpts and general themes here at Intelligent Agent.
Dear Valued Customer,
Please note the following important news regarding your subscriptions to TBI Broker Research & Insite, TBI Market Research, NewsEdge and TBI News Research.
After carefully analyzing our product portfolio, we have decided to realign specific services within Business Intelligence Services. Our goal is to best align our products and resources to the markets and customers we serve.
TBI Broker Research & Insite: We have determined that our Broker Research and Insite services are best aligned with Thomson Financial, the Thomson business unit that is a recognized leader in financial information and business intelligence. We are confident that the ongoing transition to Thomson Financial will be a positive one with no interruption in your TBI Broker Research and Insite services. If you have any questions, please continue to contact the Business Intelligence Services customer service team until further notice from Thomson Financial.
TBI Market Research and NewsEdge: We are selling Market Research (Profound®) and NewsEdge. We are currently in discussions with potential buyers and will keep you apprised of our progress. We want you to know that our primary goal is to ensure ongoing value of these innovative services. When appropriate, we will share more information on the sale of Market Research (Profound®) and NewsEdge. Until then, we will continue to provide full support and development resources to ensure that you continue to receive the best possible service.
TBI News Research: We have chosen to discontinue the News Research service effective December 31, 2007. Our goal is to minimize any disruption and inconvenience to you. We are committed to supporting News Research for the remainder of the year, and we will work with you toward a successful transition.
We are confident all transitions will be positive, with no interruption in your TBI, Insite or NewsEdge services.
If you have any specific questions, please call customer service:
North America 1-800-477-4300
France/Germany/UK +00-800- 85785700
Thank you for the opportunity to serve you.
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